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GalvanizeManager of UX Design — role description

Managers on the UX Team serve a critical role, performing double-duty as both creative leaders and people managers. Their primary focus is on helping their team succeed—which means they typically operate behind the scenes providing guidance and motivation (like real life Yodas, except using data and best practices to guide decision-making instead of The Force).


Role overview

As a creative leader, a UX Manager is someone capable of building opinions using research insights, data, and experience. They are at home when defining goals, direction and strategy, but also comfortable getting into the weeds and working hands on with their teams. They are also a mentor and will help those around them develop these same skills.

As a people manager, they are key in nurturing the individuals on their team, helping them realize their potential. This requires a balance of compassion when providing career guidance, and candor when critiquing their work and exhorting them to improve. Good managers know their success is fused to the team’s success, and are comfortable with the suppression of ego this requires.

Core responsibilities

Communication

Clear and consistent communication is crucial for a manager on the UX team. We may have a small footprint in the overall organization, but our work has great impact. And in order to do great work, we need to move as one. We believe communication is the not-so-secret key to making that happen. As a manager, you should:

  • Organize and articulate ideas clearly
  • Use methods and mediums appropriate for the intended audience
  • Proactively seek two-way communication flow by requesting additional information when something isn’t clear and involving others to ensure your voice isn’t the only one in the room

Collaboration

The expectation is that you will collaborate both with your peers in UX Development, Product Design, Product Management, and R&D as well as with those who report to you. Shipping great software is everyone’s ultimate goal—and that means we need to play well with others. We trust each other. We have empathy for each other. And we support each other. This enables us to get through difficult challenges and celebrate wins as a team.

People management

Managers do not simply direct people, manage workloads, and set the tone for the team. There are people leadership needs to be fulfilled as well. We follow the Radical Candor model of management, which means we’re compassionate when providing career guidance and understanding those we work with on a human level and candid when critiquing work and articulating opportunities for improvement.

Responsibilities in people management include:

  • Holding regular one-on-ones with your direct reports with a focus on professional development, not project reviews
  • Coaching your team members as they grow—dealing with conflict, improving their craft, etc.
  • Handling time-off requests and approving expense submissions

Team development

As a manager, you will be involved and drive all aspects of team development. You will proactively identify skill gaps of the team. You will propose plans for filling the gaps that will make us a stronger team. You will use your networking skill to develop a pipeline of qualified candidates for future hires. You will be the primary driver of hiring process and hiring decision. You will make sure we hire people who fit our team and way of working.

Community

We need our UX managers to build a network of support for the team within the company and grow our mindshare within the community. As you help us evolve our design practice, we’d look for your contributions to things like our blog and design playbook.

Role specific responsibilities

Creative leadership

  • Driving UX strategy, defining the vision and action plans that deliver great user experience
  • Deep knowledge of user-centric design methods of innovation and ideation
  • Experience transforming data and insights into predictive and proactive experiences
  • You have excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your team’s vision and objectives

Measuring

A UX manager understands the analytics, using the quantitative for insight and inspiration as much as any qualitative research source. You will help us level up how we use metrics to design better solutions and build a better business.

User and market understanding

We design and build software for the users. As a manager, you will develop deep understanding and empathy with the users through research using approaches such as site visits, interviews and other qualitative and quantitative methods. You will look for trend across the users base and use data and insights from different channels to develop a complete understanding of the users. Internally, you will advocate for the users.

We are in a competitive market. As a manager, you will proactively stay on top of market trend and competitive landscape. Using data and insights, you will be able to provide a clear perspective on the strengths and weakness of our competitors.

Promoting and evolving good process

Designing and building software for our domain is not a simple task. We’ve evolved our processes over the years to enable us to move efficiently and confidently. As a manager, you’ll work with the designers on your team to utilize the right tools and processes for the task at hand, whether that’s in the research, problem clarification, ideation, or production phases of a project. Over time we expect that you’ll help find opportunities for further improvement to our processes.

Solution focused

  • Help the designers on your team understand the value and impact of their work while embracing the business constraints
  • Help the designers on your team understand prioritization of their work, stay focus, and eliminate possible distractions